Indulge in Luxury You Deserve It
WELCOME
Internationally recognized trademarked brand. Trixiewear is a small women owned business brining the much loved melody butt shapewear pants and accessories to South Africa. We are based in Alberton and trade via online and direct collection We pride ourselves by brining only the best of quality to our customers.
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push-up technology
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4 way stretch materials allow for comfort & support where you need it most
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Specialized waist band design to tone, support & prevent your pants from sliding down
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Silicone center seem helps pants retain shape for longer
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Support patch under bum for additional support and shaping
Address
Schoeman Road
Florentia
Alberton
1449
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084-9666-832
OPENING HOURS
Mon - Fri
8:00 am – 8:00 pm
Saturday
9:00 am – 17:00 pm
​Sunday
9:00 am – 17:00 pm
Tracking & Delivery
Main cities
2-3 working days by local express courier to your door
Outlying areas
3-5 working days by local express courier to your door
Tracking link will be E-mailed to you
Delivery must be to a physical address
Customer can select to collection from our premises directly and will not be charged for delivery please see collection hours for customers.
Delivery cost
Delivery cost will be added at check-out
Collection by customer
If customer selects collection at check out NOTE!
Collection can only be done after hours from 16:00 in the afternoon during the week.
And weekends between 10:00am - 18:00
Payment options
Payments will be made via card payment at check out with delivery fee added if delivery is selected.Cash on collection or EFT when collecting the items yourself
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Returns, Refunds & Exchanges Policy
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Refunds are accepted subject to the terms below.
If a refund is approved and collection of the item from the customer is required, a collection fee of R99 will be deducted from the refund amount.
Customers may also return the item to us at their own expense, in which case no collection fee will apply.
Exchanges
If you require a different size, we can arrange collection of the original item and delivery of the replacement item for a fee of R120.
This fee covers both collection and redelivery and must be paid before the exchange process can commence.
Customers are also welcome to exchange items directly at our physical address at no additional charge.
Conditions for Refunds & Exchanges
To qualify for a refund or exchange, the following conditions must be met:
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The item must be returned in its original condition.
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The item must not have been worn, damaged, altered, or washed.
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The request must comply with our return period requirements.
Buyer’s Remorse
If there is no manufacturing or factory fault with the product and the return is due to buyer's remorse (for example, the customer changed their mind), a collection fee of R99 will apply if collection is arranged by us and will be deducted from the refund amount.
Damaged or Faulty Items
If an item arrives damaged due to a manufacturing or delivery fault, we will assess the item and may arrange a replacement or refund where applicable.
Please note:
Damage caused while trying on the item, misuse, accidental damage, or normal wear and tear will not qualify for a refund or exchange.
All claims for damaged items are subject to inspection and approval.
We reserve the right to refuse refunds or exchanges if the above conditions are not met.
This version is clearer, more professional, and suitable for a website Terms & Conditions page.
Care Instructions
Here's a more polished and professional version:
Care & Washing Instructions
To keep your pants looking their best and extend their lifespan, please follow these care instructions:
Washing & Care
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Hand wash only in cold water.
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Do not iron.
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Do not tumble dry.
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Do not dry clean.
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Dry inside out and away from direct sunlight.
Fitting Instructions
To prevent damage to the fabric and ensure the best fit:
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Put the pants on gently, as you would a pair of stockings.
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Always unbutton the pants before fitting.
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Avoid pulling the pants up by the waistband.
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Do not use your fingernails to pull or adjust the fabric, as this may cause damage.
Failure to follow these care and fitting instructions may result in unnecessary wear or damage to the garment.
This version sounds more professional and is ideal for a website, product insert card, or packaging.
If a refund or exchange has been approved, the following conditions must be met:
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Item must be unworn, unused, unwashed, and in its original condition.
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Request must be made within 7 days of purchase.
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All original tags and packaging must be intact and attached.
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Proof of purchase must be provided.
Please Note
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No refunds or exchanges will be granted for sale, clearance, or promotional items.
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No refunds or exchanges will be granted on items that cannot be resold due to health and hygiene reasons.
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All returned items are subject to inspection and approval before any refund or exchange is processed.
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Items that are stained, damaged, altered, tampered with, or show signs of wear and tear will not qualify for a refund or exchange.
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Items damaged due to misuse, negligence, or failure to follow care instructions will not be refunded or exchanged.
Size Exchanges
If you require a different size, you must:
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Notify us within 2 days of receiving your order.
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Return the item within 7 days of purchase.
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The item must meet all return conditions above.
Please note: Size exchanges only – no refunds will be issued.
Trixiewear reserves the right to approve or decline any exchange or refund request at its sole discretion.
This reads more professionally and is concise enough for a website or product insert card.